June 5, 2019 Kindle Troubleshoot 0 Comment

Kindle Paperwhite Troubleshoot

Restarting your device can sometimes resolve issues like a frozen screen or problems downloading content.

Restarting your Kindle turns it completely off and back on again. During restart, the screen will go blank. During the restart, the screen will go blank; this is normal. When your Kindle reloads, you will see the start-up screen.

Restarting does not de-register or remove content from your device. Try restarting your device to troubleshoot a frozen screen or problems downloading content.

Basically Kindle Paperwhite restart In two way described as:

If your device is unresponsive, you can also restart it by pressing and holding the power button for a full 20 seconds. You will see the screen flash after several seconds; this is normal.

Keep pressing the power button for the full 20 seconds. When the restart is complete, you’ll see the start-up screen.

Restarting your Kindle may take a few minutes to complete.

1) From the Home screen > select Menu > and then select Settings.

2) Select Menu > again > and then select Restart.

Kindle Paperwhite: Payment Issues

There are a number of common reasons why credit and debit cards are declined:

  1. Is the card number entered correctly?
  2. Is the expiration date correct?
  3. The billing address and phone number must exactly match your banks records
  4. Have you exceeded your credit limit?
  5. Is your purchase outside of your normal spending range? This may cause your bank to block the transaction due to security concerns.
  6. Does your issuing bank have special policies regarding electronic or internet purchases? Some banks do, and this might be the issue.
  7. Some credit and debit cards are case sensitive, is your name entered in capital letters or without punctuation such as full stops.

Kindle Paperwhite: Screen Issues

Screen frozen / unresponsive

  • Press and hold the power button for a full 20 seconds and then release to restart your device. The reboot screen appears.
  • If this doesn’t work, please charge your device and restart it again.
  • Check to see if you have the latest software version:

Kindle Paperwhite showing lines on screen

Your Kindle may be affected by electromagnetic interference or there may be issues with the screen. Press and hold the power button for a full 20 seconds and then release to restart your device. The reboot screen appears.Please contact us if you continue to experience problems.

Can’t rotate display

Note: You can rotate the screen in books and documents, but not in periodicals, the Home screen, or the experimental Web Browser.
With a book or document open, tap the top of the screen and then select Menu. Select Portrait Mode or Landscape Mode to rotate the display.

Kindle Paperwhite Screen Light Issues

  • Tap the screen light icon and then press and hold the “+” button. This should turn on the screen light if it is working.
  • Press and hold the power button for a full 20 seconds and then release to restart your device. The reboot screen appears.
  • If this doesn’t work, charge your device and restart it again.

Please contact Kindle Support number if you continue to experience problems.